All reviews

Mary Rumsey

I had a 10:00 appointment for an oil change and tire rotation. I had to wait 2 hours and 40 minutes only to find out when I went to pay that they forgot to do the tire rotation. I’m very disappointed

Guardian Roofing

Bought a truck here. It could have caused a horrible accident hurting myself or my family!!@ Prior to purchase I explained to the salesman issac the used car manager billy and the finance guy i dealt with that the front end of the truck had something wrong with it. They assured me it hasn't been through inspection yet and everything would be fixed i live over 3hrs away so I bought the truck and left. 6 days later roughly I picked up truck late at night and on the drive home the upper control arm broke almost in half causing the truck to be un drivable if it fully broke it could have ended myself or my family's live. At this time the manager Billy the gm WES or the owner FRED have offered to do absolutely nothing about it even though I even offered them to just buy the parts not pay labor or alignment just the parts I've been met with multiple people telling me different story's from we will fix it to we will not fix it. They even wrote an IOU for fixing the front end and alignment which obviously was not inspected correctly. I gave them multiple weeks to help me or give me a resolution they've done nothing to help me. Overall horrible experience with them and the lender they sent me with was even worse to get a payoff from! 30+ days truck's been sitting. This lot has no floor plan which means the owner owns everything and could easily afford to make this situation whole for context about $1,900 to fix this situation In my opinion and experience this dealership like most others value profit margins over the safety or concerns of there customers! I will attempt to attach a photo of the damage for proof. Multiple red flags from rude sales members to stuck up attitudes should have made me change my mind and leave before we got to this point. Don't make the same mistake I did and make sure they fix the things they said they would!

Carrianne Armstrong

This has been my third oil change with this dealership. I prefer the dealerships for the service for my car because of their multipoint inspections they offer. Every time I have come in I have had an appointment but have spend no less then 2 hours for an oil change. I had scheduled a tire rotation for my first service with this dealership. Every service they have attempted to sell me air filters. I replace these my self and had installed new ones before the service. The second service I did not want a tire rotation I had only scheduled a oil change but they did it regardless and charged me for it and did not offer to take it off as it was not a service I had asked for. I paid it. As soon as I got on the interstate after leaving I turned right back around to return because of a vibration I had in my steering wheel that was not there previous. They did not offer to rotate my tires back. I believe that if you were going to rotate the tires, you should offer a balance with it. I stopped getting a tire rotation at this dealer because I had purchased road hazard on my tires Which includes lifetime repair, rotation, and balance. Along with this, they recommended new tires. I had just purchased my tires in February. The link they sent me with the recommendations for the service stated that my tires were at 4/32nds and 6/32nds. I work at a shop myself, so I got my tread depth gauge and checked them myself. They were all at 9/32nds wearing evenly across the tread. After returning to the dealership and the service writer and a mechanic taking a test drive. They stated that “the car seemed perfectly fine”. I asked them to put it in the notes on my file.i then proceeded to get my tires balanced. now with my third service, I just had yesterday. I spent 2 1/2 hours there for an oil change. I confirmed when making the appointment that I did not want a tire rotation. I also confirmed before signing the form on the tablet, prior to the service, that I only wanted an oil change. The service writer proceeded to ask me after two hours if I wanted the tire rotation. I told her no. She told me they would have to pull my car back in and rotate them back. They gave me a discount but that was about it. I’ve had some negative experiences with other dealerships but nothing as consistent as this dealership. I will not be returning to get service by this location again.

Lora

I will NEVER buy a car from Champion again. The way Fred’s son runs the dealership is not how his father did business. Shame on you!!!! You knew the car had problems 1 week after I bought it. We trusted you all and did EVERYTHING you said to do: From this point on - everyone in a 4 county radius will know how unprofessional and unethical you are. DO NOT SUPPORT CHAMPION!!!!!!!

Jessie Nash

I went into the dealership for a quote for a piece of trim that was bowing out. I had an appointment scheduled after waiting for 2 weeks for a call back from a service worker- I left a voicemail requesting a callback and never heard back from. During my appointment- I had to bring my kids with me and anticipated to be there 30min-1 hour for a simple exterior trim quote. This appointment took over 2 hours for a quote. A simple quote. The service technician did not tell me about any charges that would be needed when he took my keys. We were there for approximately an hour and a half and our car was then parked outside the window of the lounge and I waited for an additional 10-15mins to see if someone was going to call us back to get our car. No one did. I went Up to the desk, and was informed my tech had gone to lunch. Regardless of they were at lunch or not- someone else should be able to step in and complete the appointment. The lady working the service desk then proceeds to help me figure out what was going on with my car. The other tech proceeds to tell me that they’ve run an entire diagnostic on my car- something I did NOT ask for. Then tells me I’m due to pay nearly $200 and can’t explain to me why they’ve run the tests for a trim repair. After being passed around between 2 cashiers, a service lady, another lady who attempted to help with my kids by giving them hats- I’m extremely frustrated with the lack of attention, the lack of communication, amount of time and how the experience was handled. After leaving the dealership, they did refund my card after I asked for it multiple times. The issue that I have is that during inspection they tore off the trim even further than when I arrived and then the technician NOT shut the hood of my vehicle completely so as I was driving off I was notified that the hood was left open. To say I’m disappointed is an understatement. Lack of professionalism and I will not be returning for any future purchases or services.

Kenny

Need a key fob for my 2014 Corvette. Key, fob and programming over $500 bucks, no thanks.

Garrett Clayton

The service guy we worked with orginally tried arguing that the issue we were explaining was incorrect. I had to tell him to google it and then he finally believed it. All of a sudden he knew what part to order and then said it would be received in 3-6 days. A month a half later he finally got us in, told me I would have a rental car and didn’t have that prepared. Overall terrible experience. I’d hate to be a regular customer at this dealership.

Tina Pape

Will not recommend champion service to anyone. Having my car for 4 1/2 days for what turned into an oil change is ridiculous. Not replying to my text was in considerate. When I called for an update and telling me you missed my call because you were busy was alive. I had not called. I left a message 2 days prior that went unanswered. Don't tell people you will fit them it and then the car sits for 3 days waiting to be checked out. This was a huge inconvenience. Icing on the cake, I tried to use my GMC rewards to pay for the oil change i really didn't need.

Carlotta Walls

If there was a 0 star that's what I would give today. Had an appointment for 1. Got there at 12 and dropped it and was told he would call me. I never heard back so I came at 3:01 pm and they hadn't even started on it but didn'ttell me that. We have always had good service until this time. I had black grease on my steering wheel, doors, passenger seat, glove box and paperwork in the glove box. I had left the wheel lock on console by my sunglasses so there was no need to be in either of the glove boxs at all. My sunglasses I found in the second row seat drink holders. However they said they gave me $25 off of the oil change/tire rotation. There was also a grease covered piece of broken metal laying on the passenger floorboard. Goodness knows what that's from!

Gary Ragland

I bought a jeep Feb 13 last week and the next day the start/ stop system light came on i took it back to the salesman Todd and he said he would take care of it on Monday didn't call that Friday I texted him he said to call Amanda and set up appointment i have call 3/4 time and have not received a call back so we will be buying the the next car somewhere else.

Mike Payne

it took a long time for service. The price I paid is not what was represented to me, it was about $80 over what was expected. All kinds of hidden fees and unexplainable charges. Also after my tire rotation they failed to put the correct pressure in the front and back. I will think twice about returning..

Tim Blair

Poor service , tires weren't checked and not sure if anything was , definitely not dealership quality service, won't be going back

Amy Foree

took a week to get on the phone to schedule service and the extended warranty i purchased from champion has now not covered 2 things in a row back to back and am done with taking my vehicle for maintenance some where it takes a longer time to get it done to keep up with a warranty company that finds ways not to cover anything i need done.

Carol Westrick

Staff is friendly but apparently bc I'm elderly, they knowingly sold a Kia optima to me that has to have entire engine replaced, at the expense of my own extended warranty. Folks be careful of what a t you buy there. They KNEW this engine needed replacement.

Linda Betts

I bought a used 2021 Ram 3500. Since purchasing the truck in late May I have had to have it jumped started 3x. This last time the battery had to be tighten. This is a battery they put in. I have had to miss a horse show and reschedule a vet appointment. I think once they bought it from the auction they did not look the vehicle over. Poor customer service.

Linda V

Bought a car, paid too much but that was my fault for not shopping around. Skip to later when I needed to sell a car. My salesman Quinten was interested in giving me a quote. The quote was a complete LOWBALL. I ended up selling my car to Carvana for 2,800 dollars more than champion offered. Beware of them

Tate Mason

The sales department was great, but the service department did a horrible job. The service representative, Tony, lied to me on several occasions about what the warranty would pay for and work that was supposed to be completed and was not. They had my vehicle for two months, replacing the engine and within one day I had to take it back and that’s when they informed me I needed a new transmission. Not sure why they didn’t catch that during the two months they had it, especially since they were supposed to flush the transmission. I even called to confirm that they were going to flush the transmission during the engine work and they said they would. When I picked it up, they said they had not flushed the transmission. he told me the warranty would not cover a certain part of the work which was gonna cost over $1000. I asked him if it would be worth calling The warranty company to confirm and he said no, I would just be wasting my time. I called the warranty company, and they immediately said they would cover the part and said that it would not make sense for them not to. I am not a hard man to please, but very unhappy with my experience at Champion.

Jesse Chappell

(Update) found the power steering issue. When power steering line was replaced by champion. They cross threaded the fitting on the line that goes into the back of the power steering pump. $800 later and i can finally drive my truck without leaking fluid everywhere. This place really earned the name stealership. Seems to be a ongoing issue with this dealership. Seen several reviews for the same problem. Bought a used truck. Hadn't been through service yet. The Saturday I purchased the truck I was promised it would be delivered later that day. Few hours later I was called and told the only issue with the truck was a power steering line and the part wouldn't be in till the following Monday and the truck would be delivered then. When Monday came around I was contacted and told that the part for the airbag issue needed to be ordered. Was never told there was an airbag issue beforehand. Was only told the power steering line was the only issue. The next day (tuesday) I was told it would be 3-5 days before the airbag part would come in. Friday the part supposedly came in. I was contacted and told that the truck would be delivered later that day. Heard nothing else till the next day. Thats when I was told that the airbag part was incorrect. And the right one couldn't be ordered till Monday. Monday came around and I was told the part was discontinued and the airbag issue could not be fixed and I needed to come pick up the truck instead of it being delivered like I was promised. After taking possession of the truck there was an airbag light on. I expected that. I made it on to the highway and drove 5 or so minutes when I got a service tpms system message come up. After only sitting in my driveway overnight there was a puddle underneath it. Took it into the shop the very next day. Found out there is not a single tpms sensor in any of the wheels. Not sure how they got the light to stay off for that long. Especially seeing as tpms is not something you are supposed to be able to turn off. Also found that the power steering pump is severely leaking. To the point where I only had the truck a day and a half and had to completely refill the power steering reservoir. Also found several more leaks. The transmission cooler lines, oil pan gasket, and the power steering rack and pinion. Took several days to get the initial inspection sheet from the dealership. My mind is completely boggled by how much was attempted to be hidden from me. I have owned the truck a week now. So far I've had to refill the power steering reservoir 5 times. Also the part I was told for the airbag that was "discontinued" was ordered and installed by a different dealership in less time than champion had my truck. This is shamefull. There really needs to be more transparency when it comes to purchasing from champion. Make sure if you buy from them you get an inspection done or at the very least get the inspection sheet from them. Champion is liars and they will straight ignore you if you have issues.

Linda Goin

For the past nine years, I've been treated with respect and courtesy at the Champion Chevrolet. However, this past year something changed. I don't know whether it was because my car turned 10-years-old or what (despite the fact they were my only service folks as well), but I spoke to several other mechanics and individuals and all of them felt I got screwed when my car went through a series of unfortunate incidents after being "fixed" several times at their service center. I lost my car in the process, which broke my heart. I don't know that I'd ever purchase another vehicle from them. I really have mixed feelings about this incident, because they treated me so well for so long. But, the treatment I received within the past three months was beyond my understanding.

Emily Smith

I really wish our experience was different because everyone else seems to have great things to say. But unfortunately, that was not the case for us. We went to buy a second (inexpensive) car for my husband to use to drive for work. We found Champion and went to see it. My husband test drove and we decided to purchase with the understanding that they would be sending the car to service to get a workup. They stated that the car should be ready on Monday or Tuesday. Tuesday comes, and we are informed that the car needs a transmission part that would be in on Thursday. Our salesperson told my husband the exact part that the car needed. Thursday we were informed that the “parts” are on backorder, and they don’t know when they will be in. They told us it could be a week, or it could be 1 month+. They offered another car that was 80,000 miles more as a replacement or we could pull out of the deal. As we expressed our feelings about the situation, our salesperson became aggressive We requested a call from a manager and when he called, he brushed off the situation. We decided to pull out of the deal, as the service went from 1 part to multiple parts, and from ready in 2 days to no ETA. We found out around 2-3 days later that the car was back on the website for 1K more than they were originally selling for. But when asked about they cars condition they said “oops, this has mechanical issues and is not really for sale”. I would think this was a fluke, but I’ve had 2 other family/friends have similar experiences with false mechanical information when working with the dealership. Again, I really wanted to love it there, but something feels very off.

OWEN MORRISON

Fantastic service Jay and Tony are great and everybody else I met yes Is too crowded. I’ll never come back. They always find something to charge me double far twice them out. I planned on no more dealerships for me. Thank you Tony and Jay are great though.

Kamry Craft

Bought a brand new 2022 trailblazer from champion and my check engine light came on after 22,000 miles . So it is under warranty so I dropped it off so they could resolve the problem but they DIDNT . they made b.s excuses about too much oil being in the car and other b.s excuses .The problem was turbo related (which oil doesn’t having anything to do with the turbo ) and I did my research and it’s very common with this model/year to have Turbo issue . I wouldn’t recommend this business to anyone because they didn’t want to fix the problem under warranty which is a manufacturer problem and they do not value Good customers . DO NOT DO BUSINESS WITH CHAMPION CHEVY

Brandon Bussell

Billy was great during the sale process but make sure you get the vehicle you are interested in inspected off site. After 3 months and just over 3000 miles I have a list of issues totaling a third of the price of the vehicle. In that time I have already had to have the back brakes and rotors changed and now have to do the same for the front as well as a list of other issues that should have been caught in that inspection at the time of sale according to multiple mechanics that have had to inspect my vehicle since purchase. Sale process was easy but everything since then has not been easy in the slightest. (To clarify on the response from the dealership, the check was written to cover the out of pocket expenses I paid shortly after the purchase to replace the rear brakes that were apparently overlooked during the inspection, much like the front brakes that now need to be replaced. When the only option you can offer is “how about something more expensive?” You have obviously done a poor job working with your “valued customers”. Add to the fact that the initial 1 star review was because of the dealerships inability to respond to questions about the issue for multiple days after multiple attempts to contact were made followed by an angry call made to me by someone named Karen. Bringing your customers finances into your response to a review of your shortcomings as a company is childish and a great representation of how you handle your business once you have someone’s name on paper.)

Paul Goodjohn

Just got done writing a complaint about the service to Chevrolet so I figure it might be as well to maybe warn others about my experience. In short - the service experience for my Bolt confirmed my previous experience trying to buy....they failed to communicate and treated me poorly all the way through the process. When I bought the car the dealer were SPECTACULARLY useless for any normal dealer service - be that finance (never asked) trade in (never asked) indication of programs like the install charger program (they had no idea it even existed) and I'm STILL - after 9 freaking months - waiting for them to hook me up with the $500 EV-GO credit. Basically - they are the absolute worst advert for Chevrolet possible - it's all too hard, and unless you come in practically begging them to take your money they won't move a muscle. I have honestly no idea how they have managed to stay in business round here because the local folks buying $100k pickups ought to be giving them short shrift.

John Gellhaus

Went there to look at a used vehicle. Salesman didn’t even get out of his chair to greet me. When he looked it up the car was sold, but was open to looking at other inventory. Didn’t bother though because I’d hate for the salesman to have to get up.

Stacy P

I looked at a truck here and I can't say I would recommend them based off my experience, and I won't be looking to them for future purchases either. The truck itself was an older model with high mileage that they got in on a trade. They listed it for sale without inspecting it or even cleaning it. I test drove it and actually really liked the truck. It was my top contender and if they hadn't been shady about it I probably would have bought it. The salesman (John I believe) was dismissive of my questions and pushy. After I test drove the truck I had some concerns. There was a gurgling sound coming from the passenger side (probably coolant) I wanted to make sure there wasn't an issue so I asked about it. He made an awful joke about it probably just being the sound of my stomach. He did assure me that they did a comprehensive inspection of all their vehicles before they sell them and even gave me their three page inspection check list. All my concerns were addressed on it so I felt comfortable still considering the truck. I asked for an out the door price and was shocked to see that the $9,500 jumped to around $12,000. I expected taxes and a doc fee. I was not prepared for a $600 doc fee. It was the highest doc fee I have encountered thus far. With it was also another $600 fee for a security system. I asked for the security fee to be removed and he tried to scare me into keeping it proposing worst case scenarios. It is a 15 year old truck, priced under 10k so the security system would have been absurd. He then tried to pressure me into putting a deposit on the truck, having still not answered any of my questions about the condition. He asked me what I would do if someone else bought it, and even went so far as to claim someone named "Paul" was very interested in it. The fact that it stayed available for sale for about a month after our interaction makes that claim dubious to say the least. I didn't put down a deposit but I did say I wanted to be contacted after it had been inspected. I still really liked the truck, annoying sales tactics aside. But that didn't happen. A couple weeks went by. John checked in a couple times but mostly it was me asking after it. I began to think he didn't even want to sell it to me. He finally got back to me that it had just gotten back from inspection that morning. Was it a three page inspection from their service dept? No, it was a basic 30 point inspection from Big O tires completed 4-5 days prior. That was it and it was all they were doing. So the claims that they inspect every vehicle and won't let it leave their lot until then was a big fat lie. I just told them no thanks at that point. It had been long enough that I had already found some other prospective trucks anyway. It's disappointing though I really liked the truck.

Maddie Hobbs

Had an appointment for my 2019 Chevrolet Equinox on Monday 8/21 for a routine transmission flush (for warranty), spark plugs, and to look at a suspension issue. Drop car off as soon as they opened for my appointment. Tony was my advisor. Monday came and went didn’t hear anything, called Tuesday left messages and didn’t hear anything. Finally, on Wednesday got a call that they were just starting to work on it. Completed transmission flush and found issue with suspension (had to order parts for this issue so was planning to take it back on 8/28). Was able to pick up my car on Thursday 8/24. Husband drove it home, it was not shifting right. Took it to Cincinnati on Friday 8/25, started to shift worse. Called the shop immediately. Told them the issues and that we were planning on dropping it off on Monday and asked if they could look at transmission again. We were first told it could take 500 miles to “re-learn”, then told 800 miles, then when I spoke with the service manager said anywhere between 800-1000. Took car back in on 8/28 for suspension and to look at transmission. Again no communication, left several messages and never received calls back. Picked up the car was still having shifting issues told again to give it 1000 miles. Drove to Cincinnati and back 2 times, went to Nashville and back, drove to Cincinnati and back 2 times this week, well over 1000 miles. Called today 9/8 to let them know it was still not shifting right. They said they would look at it but couldn’t get back in until Thursday 9/14, that is unacceptable. Took the car in for routine maintenance, and it is not driving correctly. Have had horrible customer service.

Dr. Amy Caryn Redford

Y'all know me...Maroon Buick Encore. They KNOW they sold me a damaged vehicle and did a pretty good job of hiding it. I've had nothing but problems from Christine since I drove it off the lot. Granted, it was used, but they "certified" it - yep, certified junk. Now, another $7k later and a new engine, hopefully it will run for more than a month. DO NOT BUY FROM THEM. Response to owner response: Why would I bring my vehicle to a dealership for repairs? YOU'RE TOO EXPENSIVE! Of course I didn't. That doesn't mean it didn't have problems. You know you sold me a lemon. No excuse for that.

Jesse Gunter

I brought my truck in there starting in February for a misfire that I told Tony in service department that I believed it is the in the transmission. They worked on it and a few days later I picked my truck up. A few weeks later my truck started doing the same thing so I called and made an appointment to bring it back for the same problem. This time they had my truck and wouldn’t even return my phone calls so I could find out what they had decided it was this time. Finally after leaving a message for the manager I received a call and was told what they would be fixing. Waited a few days and nobody had given an update so I called only to never receive a call back again and then when someone finally called me back I was told my truck had been sitting there ready to be picked up which would have been nice if they would’ve called and told me my truck was good to be picked up considering I’d been paying for a rental. We get my truck back and realize a few weeks later that the same problem still exists. So I called back up there to get my truck in for a 3rd time. This time they had me drop my truck off on a Tuesday and didn’t even get to it until the following week after I was told they would look at it when I brought it in . As always no call or updates and can never reach Tony in service. So again l leave a message for a manger to call me then all of a sudden Mr. Tony calls me and informs me that I would need a new transmission and that this would cost me almost $8000. Now here it is July almost August and my warranty has now expired. It expired at the end of March. I was told that they would help with something because if they would’ve have fixed the problem correctly the 1st time I brought it in February or even the 2nd time I brought it back my warranty was still good and would’ve covered it. So when all of this happened the woman Vickie called the owner Fred and looked at all of my paperwork and said yes this is crazy and that Fred would be calling me to work something out on my truck. Well here we are 3wks later with no phone call from the owner Fred or anyone for that matter about what they were going to do to help with a problem they should’ve caught when I brought it in the 1st time and nothing just like always. I’ve only put 24,000 miles on this truck and have receipts on everything that I’ve fixed since I bought it and that’s almost $5000. I’ve never dealt with such a bad experience in my life and don’t see how some people sleep at night screwing people the way they do.

Basil Skarski

This is not the friendly local dealership they appear to be. A few are actually from area, most are not which is fine. Walked in to buy car for a service member on active duty overseas. Picked car, had salesman send contract to Poland via email which was signed and sent back. I was going up to bring deposit and they sold it to someone else before I got there. They have a right to sell to anyone for sure, but to sell it out from under active duty deployed military on Memorial Day weekend is pretty low. They did not want to do the deal right from start. Not sure if because they had to give $500 military discount, hard to say. And as many flags as they’ll have out this weekend, they didn’t one time ask about his service or inquire about what he was doing from me or him. If you get a good deal buy from here, but don’t expect kindness, localness, or an actual desire to understand your situation. Spoke with 3 different people not one inquired about his service. Marshall Chevy did, I bought from Marshall for more money in Carrollton. ($550 more). I know the deposit rules, but this was telling what kind of people work here. Just beware. Example of how out of touch they were: they sent email to my son in Poland thanking him for coming in and they were happy to meet him. Asked if he could come back in and close deal…….for a car they sold out from under him. Classy.

Brandon Humphries

I had an appointment for an oil change at 3pm. I had somewhere else to be that closed at 5pm. It took 1 hour and 58 minutes to get my truck back so obviously I was unable to make my next errand. The service technician informed me that I had a low battery in my tire pressure sensor before I left. He didn’t tell me that meant that my entire system wasn’t working and I had a warning light on my dash. Very unhappy I arrived with no lights on my dash but left with one.

Adam Salmon

Took my 2015 suburban in to have transmission replaced in June 2022, I was quoted a price and told 3-5 days until I got my vehicle back. A month later I still didn't have my vehicle and work hadn't even started until I called them and had to get upset about it. They apologized and said they'd give me a discount but when I showed up a few days later when the work was finally completed, the price was the same... I had to ask them to adjust it and they still only took off $200.

Ken “Superman”

Having issues with the new vehicle. Will contact today to see what can be done. Used vehicle was not clean and had less than a half tank of gas. I really hope the dealership follows thru with repairs. Fail to contact me about issues as promised. Receive a call from the dealership to complete my paint issues and was told I would receive a call from the body shop today. This did not happen…I didn’t receive a call. The dealership wants me to change my rating but have done nothing to make me change it.

Sheena Weatherly

After calling several times with no return calls and employees who only want to argue with you I can not recommend this dealership. The manager feels it is good practice to laugh at customers and talk over them. I have a recall on my truck that is very serious to where I almost crashed. It’s very disheartening that people find this funny. I will not be going to this dealership ever again. Hopefully the owner reads this and cares more than the manager. It’s unfortunate for them as I needed to upgrade my truck to an SUV but felt I couldn’t trade in my truck until this issue was resolved as I didn’t want anyone else to have to endure this problem. I will be purchasing my new vehicle elsewhere.

Brian Hensley

It was a horrible experience. They talk my fiance into getting a loan for a new trans mission as the first approach to repairing a slow leak in the bell housing. The internal parts were not damaged because the vehicle had been parked in the carport for several months. A bottle of blue devil should have been the first approach. I appreciate you causing me problems Champion.

Amanda Bindner

I do NOT recommend this place!! I’d give a 0 if I could! They will tell you what you want to hear to get the sale, make everything sound great - you buy the extra “warranty” that apparently covers EVERYTHING in the truck - all the way down to the radio. This is the 3rd time we’ve taken our NEW truck to LaGrange (which is an hour away from my house) for it “not to be covered” and then try to charge us FOR NOTHING! We could have bought a truck 3 miles from our house - but we decided to come here because they were super nice. We didn’t know that they had your back until they got your money, once they got your money - they don’t even know who you are. If this truck wasn’t almost a year old we would take it back! TERRIBLE service! I KNOW what service is (being a service manager myself) the BBB will be hearing from me! And every social media platform there is! TERRIBLE AND VERY DISAPPOINTED!

Ryan Watkins

So dropped my Chevy Malibu off due to a problem with the stop start feature. They gave me a quote of 862 for repair. I get the car repaired and it breaks down again. Take it back and they tell me there is a bad engine. Ask for my money back because my problem is not fixed and the manger said no. She said she could not do it. Couldn’t even refund half?! When I drop the car off on day 1 they should have told me the engine was bad. That’s just terrible service. You literally fixed nothing. I have a warranty so I’m fine but that’s just atrocious. They should have ate that. At least refund the labor. These car places will do almost everything but solve the problem. You’re jobs is to diagnose and fix the problem. So what service did I pay for. The manager wouldn’t even talk to me and I was respectful. Don’t go here. Jay was nice though. They need to be more transparent with time of completion and call with updates. They just tried to treat me like any ol customer .

Chris Greer

I would like to thank Paul the Used Car Manager for not calling me back. Because of him i saved myself money on a higher car payment, more money in fuel and higher insurance. He promised he would call me back after his day off so they could find me a truck that i was interested in. Well he didn't. And this is not the first time he didnt call me back. So because of you Paul i decided to keep my truck and hold onto my $5500 down payment. Thanks Champion for looking out for me!!!!

Keoni Glory

Lord Jesus help me. Just don't go here. Here's why: I found a car that I wanted online. I was very, very sure that I would be driving it home tonight. So sure in fact that I took an Uber 30 minutes away to Champion Chevrolet to pick it up. Part of why I was so sure I'd be getting it was because I was HAPPY to pay the listed price. Despite the fact that the car had been in two wrecks and that they did their very best to conceal that information. Despite the fact that I knew they received it as a trade-in, which means they likely got it for a steal. Despite the fact that it was just on the cusp of hitting the three year old mark where cars depreciate around 40-60% in value. The markup was there, but I didn't care. I wanted it and I was going to have it. Nothing was going to get in the way of that. Nothing except Champion Chevrolet. I arrive and I'm greeted by my salesman. Nice enough guy. He brings out the car. I look at the car. I mention the wrecks and ask about the damage and repairs as I was honestly impressed that the car looked brand new. He let's me know that he has no idea about the specifics of the car. The car that he's selling me. I shrug off the lies because I really want to walk away with this car. We go on a test drive. It was great. Loved it. We come back to his desk. He asks what I wanted to do. "Well I'd really like to buy this car if that's okay," I said. He told me he was onboard. I was prepared for smooth sailing. I had accepted that I was going to pay the listed price and we were both going to walk away happy. APPARENTLY HE WAS NOT ONBOARD. I had been pre-approved by a lender to finance the vehicle. As he was taking my information I let him know this, and even double checked with him directly as he was taking my social that he was only running a credit check for that lender. He assured me that was the case. He runs it, and steps away. Blissful, excited me is then ATTACKED by my Credit Karma app, informing me that my credit had just been ran to FIVE DIFFERENT LENDERS. I'm young. This kind of thing REALLY affects my credit, which I've already been in the process of repairing. Now I'm upset, but ready to roll with the punches. I'd been pre-approved and can use the website to look at exact the offer I already have. I worked it out very specifically beforehand. I knew exactly what APR was available to me with a specific term length and down payment. He came back and quoted me with a 4% increase. I asked if this was from the lender I had already told him I had. He said yes. I told him I knew it wasn't. He stepped away and miraculously found a better rate, that was still a 1% higher APR than what I knew was available to me. This is where I lost interest in helping him make money, but gave him an opportunity to earn my business back. I told him I would walk away with the car for 15% off the list price. He told me he couldn't do that, and would go get someone else who would also tell me that he couldn't do that. So he did. As promised, someone else came and told me that he couldn't do that. Neat. Sale lost. IT JUST WASN'T ENOGH FOR YOU TO GET WHAT YOU ASKED FOR IT. I came in ready to give that to you. Instead you had to lie to my face in hopes of getting me to unknowingly sign up for your own financing program instead of the one I had already worked to arrange. Instead you ran my credit multiple times without my consent. I work in sales. I have no problem with a salesman and the house both getting their cut. I absolutely encourage it. I do have a problem with sketchy business, and that's all I found here at Champion Chevrolet.

Kristen

Worst experience ever. We had our eye on a car for weeks and the salesman kept us informed that it was still available. Since we lived out of town, my husband and I used a vacation day to go look at this specific car. We were told the night before it was still available. We drove 2.5 hours the next morning to find out they HELD it for another client. We were there ready to buy and they turned us down thinking this other client “might” be there to purchase that day. I have never heard of a car lot “holding” vehicles for clients with no down payment. It would have been nice to have known that before driving all the way there! All thanks to Ed Brown, General Manager. He is full of lies. Told us he would find us the exact same car in 48 hours and have it delivered to our house. HAH! It’s been over a week now and no phone call. I hope no one else has to experience this. Wasted a whole vacation day on this place!

Gene Hill

Worst experience ever. Brought my 2015 Cruze in Thursday at 9am with what I believed to be a water pump issue, went home and waited until 5pm with no return phone call of what was wrong with the vehicle. I called at this time and was told the water pump had to be replaced and would be 3-5 days. I then asked about a loaner vehicle since The Cruze was still under warranty. They replied that the warranty would not cover a loaner. I then, after minutes of searching found my warranty papers and called back ( by this time it was 530pm) , speaking with another individual they told me that a loaner vehicle would be covered under warranty, however they had no loaners on lot. I would have to wait until the morning where they would contact me. Friday morning I received no phone call, I then called at 9am. The individual stated they had been busy and no loaner cars were yet available, he then said he would call enterprise and set me up an appointment, and that I should receive a phone call from Enterprise. I then waited until 1pm, having still not received a phone call, I called Enterprise. They stated that they had me on file and a vehicle in stock, but champion Chevrolet had not faxed the paperwork for payment. I was told they would get ahold of champion Chevrolet to see what was going on. After waiting several more hours of not hearing anything, I called back at 4pm , they then stated they tried calling champion but did not get an answer. This is now where I'm at currently... Still waiting on a rental car while my wife and kids are stuck at the house with no vehicle. I will never be taking another vehicle back to champions. A good dealership would have called after they found that the water pump was on back order and would have had loaner car set up and ready for pick up. By far the worst customer service experience and this ordeal is not over yet. I may get a loaner car by day 3... Only time will tell.

Linda Wolverton

I called about a vehicle on their website and the sales person told me they would check to see if it was still available and call me back. He didn't. I called twice and spoke with the same person who kept telling me he was still checking on the vehicle and would call me back in 10 minutes . Almost 2 hours later I called again to find out it had been sold. Definitely need to work in customer service skills.

Clint

Dented my vehicle while having work done. They parked snug between 2 white trucks and wondered where the white crusted paint dent came from. To there credit they did fix. Treated like a bother when I schedule appointments. Probably because I have GM extended warranty.

Kim Allen

I was happy with my buying experience, as normal everyone is happy to sell you a vehicle. It's what happens after that is the problem. We ended up trading in the new vehicle we purchased from Champion we just wanted something different. We had purchased the extended warranty and since we sold the vehicle only 1 year after purchase we should receive a refund of about $1700 for this extended warranty. It has now been a month and Melissa in Finance has yet to let me know if the check has been mailed. I have contacted her multiple times and I do not receive a response. I have received a refund for extended warranty previously from Town and Country Ford (I should know by now I like new cars and shouldn't purchase extended warranties) so I know this shouldn't be a difficult process. With them I walked in showed them that I sold the vehicle, they said just a minute, and withing 5 minutes I walked out with a refund. So I'm not sure why Champion is taking so long to provide me with my check. They have all the paperwork, they claim everything has been processed, but yet no one has provided me with the funds.

Stacy Ferrell

Took our vehicle here to have it worked on due to my husband having a wreck. They fixed the truck but while having our truck they backed into in their shop and done more damage that they fixed, but while our vechile was in their shop they also done damage to our passenger side front door handle and refused to fix it. We were told there was no way it happened while in their care, the thing is it wasn't broke before the truck was taken there to be fixed.

Bonnie Weeks

We brought a 2016 high country. It was delivered to us in NC in the beginning of Feb 2018. The windshield was damaged. We have been calling on a weekly basis to try to get this handled. Still 2 months later and weekly phone calls speaking with the sales manager. We still have a 50,000$ truck with a damaged windshield. The service was great trying to purchase the truck. However, they have poorly represented this company handling the windshield situation. I will never purchase from them again.

Rosie Sanders

We had a terrible experience at this dealership. We took our truck in for break repairs and paid $3,100 only to find out on the way home that the job wasn't complete. They then wanted additional money for parts to finish the job. I complied. I went to pick the truck up again, and realized that the job was still not done and they wanted additional money. What frustrates me the most, is that it's obvious that their mechanic doesn't check his work. I knew it wasn't fixed before leaving the parking lot. We ended up leaving after 3,100 and the truck wasn't repaired as promised. I will discourage everyone I know from going here.

Ryan Davenport

Showed up today to buy a Land Rover LR4. I originally agreed on a price of $19500 with the dealer. When I got there, the new price was $21000. This was after a 4 hour drive there. On top of the lie about pricing, the vehicle was making an odd noise from the engine and needed two front lower control arms. Super disappointed that Champion felt this was acceptable; but glad that we didn't agree on price and I didn't leave with a bad car. Hopefully they send this one to auction as I could never sell this to anyone like they did us with my morals.

Samantha Nale

Recently visited to look at purchasing a vehicle. After running my credit through OVER 8 financing companies they advised us that the best interest rate they could offer was over 10%?! Needless to say we didn't purchase a vehicle through them. Bought a vehicle 2 days later and the interest rate was not even half of what they tried to get us to purchase at and it was basically for the same vehicle. Never again will we try and purchase a vehicle from them! Very happy with the dealership we purchase our vehicle through!