All reviews

Daniel Sileo

Scheduled my C8 oil change in advance. Arrived 10 minutes early. Finally dine 2hours 40 minutes later. Disappointing service wait time for a simple oil change.

Eric Allen

Our Sales person was very nice and enjoyable to work with. Unfortunately, dealership management has some clear honesty issues. I schedule ahead to look at 3 pickups and drove a good distance for listings that showed no damage on photos and all with clean Carfax. Close inspection of all 3 vehicles had experienced read bumper impacts visible in misalignment and associated inconspicuous damaged metal and paint damage. They all 3 showed additional paint scratches not disclose. One also showed clear front bumper impact with parts out of place below the grill. One employee indicated the dealer did not know about the damage & would not knowingly deceive anyone. When the one in charge was brought in to talk about price he said the condition of the vehicles had been factored into the pricing. For it to be factored into the price then the damage was known about. If it was known about without disclosing it to customers, in photos, or the vehicle history then they are willing to knowingly deceive customers. I would not have expanded my traveled & time for had the condition been honestly indicated in the listings.

Jennifer

I had an appointment for a simple tune up and it took 6 days. I had to call to get updates. I wasn't told about an additional 3 percent charge until I was heading to the cashier. If I known ahead of time, I would have brought cash. I had to ask for a little off the bill for my inconvenience, which was eaten by the surcharge. After 6 days, the least they could have done was wash the car. But they did not. The car sounds louder than when I took it in.

Kasmira

Took my 2021 chevy with 40,000 miles in because check engine light came on with code for turbo charger. I made an appointment for Wednesday and they said it would take 6 or 7 days to confirm diagnosis, order parts, and put them in. It ended up taking them a week to even assign a tech to it. Meanwhile im calling every day and the people answering phones seemed very annoyed with me and never knew anything about my car. My service person was tony. He never seemed to be available when i called but he also never offered up information on his own. I always had to leave messages for him and then he would maybe send me a text message back the next day. It ended up taking one week for a tech to even be assigned and then the parts took a week to arrive. I didn't get my car back for two weeks. The repair work was under warranty but i still had to pay over 200$ in ubers to get to work and back during those two weeks. Its extra frustrating because if they had just looked at my car during the scheduled appointment i made, then the parts would have been there in the first week like they had originally told me on the phone when i made the appointment. I understand delays in getting parts or just being busy but this was so inconvenient. I went to this chevy dealership because the others in the area seemed to have an even worse service department. Makes me want to never buy a chevy again because none of the dealerships are friendly unless you are buying and I've had multiple problems covered under warranty with this car that is less than 5 years old.

kurt hoying

I called them on a Wednesday to check on my truck. So Saturday I had to go to Lagrange to get a tag for the rental car. After that I went to check on my truck and they said that it was done on Friday. Nobody bothered to call me and and tell or didn’t return my phone call. They are lucky they got 2 stars instead of 1.

Joshua Bensing

poor communication. would call and be placed on hold and passed around to different people. nobody knew what the status of my vehicle was. after the dealership having my truck for a week, with no work being done I requested a loaner truck. I was told a manager would have to call me about that. after waiting 4 hours for a call, I just decided to go to the dealership to find out what's going on. then when I got there, all the sudden my truck was done and I could take it home. I don't feel like I was treated honestly at all. very bad experience. I am disappointed in chevrolet as a whole. I would love for a representative to reach out to me but I'm sure they have no interest in making it right. I don't know what I expected when I payed 50k for a new truck.

Nick Gowen

A truly confusing experience here today. Potential customers: The salesperson told me that the price listed online was the lowest he would go, (and he meant it, since I walked out with no follow-up from the dealership). Didn't budge a single dollar from the online price. I like the idea of "no haggle" pricing, but Champion may want to alert customers that they should not expect to negotiate beyond the listing price online. My biggest surprise was how little the salesperson seem to care whether I found a car I liked. Inventory was extremely low, and I had to ask multiple times how I could get a car that fit my needs—requests that were barely acted on. The message was, "If you don't like this one that I'm pointing at, then you're out of luck today." I've heard of low-pressure sales techniques, but I've never experienced a sales relationship in which I was trying to sell myself a car more than the other person! Ultimately I am thankful I didn't give $30,000 to a business that seemed so completely uninterested in me as a customer. If you're happy with the price you see online and you know that Champion carries the exact type of car you want—and you don't mind feeling like an intrusion on the salesperson's day—then Champion is the dealership for you. An extra star for Champion's COVID response. Everyone inside wearing masks, plenty of hand sanitizer, easy test driving. I appreciated this.

Richard Baker Jr.

1st negative experience here after several good ones. Going on vacation and took my Tahoe in to rotate tires and check brakes. Was told rear brakes were thin but fine for the trip. A thousand mile trip later I’m metal on metal in the rear and the grinding is horrible. Did not want to be looking for a brake job while on vacation. Jay and the guys have usually been good to me. Very disappointed this time and I called him to let him know. I will continue to do business there based on my past experience but I won’t if this continues. Rick Baker

mac man

Highly recommend Matt Cooper. Made the whole process simple and easy. Asl long as he is there we will always be back! Update... after checking my credit report I noticed they ran my credit thru 6 different lenders after requesting and stating I already had financing and asked that they do not run my credit. Beware. Will not go back.

Tony Kutz

Champion keeps sending me emails for a review. I'd like to give them a glowing response, but I just can't. First, I admit, they went out of their way to assist me. I believe it was Jason. He acquired the tools to align my 2016 C7 Z51 to Chevy's track specs. Thank you! I did a ton of research and came up with specs that will work, within parameters of Chevy's recommendations. I wrote these down and provided at time of service. They started the job, did what wasn't asked and had to replace what they removed to restart the job. okay. Took some extra time, no big deal. Received the print out on before and after, after specs not even close to what I asked for! Okay, I'll live with that and see how things go. But, what I can't live with. And the reason for my two star review. This service was performed on a Monday, 4 wheel alignment. The following Sunday, I was finishing the prep for an upcoming event. I had the front wheels offend was shocked at the condition of my tie rods! The tie rods have a place molded for a wrench. Using a wrench to adjust the tie rods would cause minimal damage to the tie rod. However, My tie rods have significant, visible damage. It looks as if the tech choose to use, what appears to have been, channel locks to adjust the tie rods. The paint and the metal on both tie rods are all chewed up from the teeth of the tool he chose to use. My tie rods look like crap, will rust and look worse and it will be difficult for the next tech to adjust without rounding off the hex molded metal, designed for a wrench. This is simply careless and shoddy workmanship! This may fly on Grandma's Buick, or Uncle Dan's Silverado. But not on a Corvette! I now have to look at replacing my tie rod ends! I take pride in my car. It's taken me a lifetime to be able to own a Corvette. I replaced a wheel, because I curbed it. I really don't want mangled parts on my car! I've been very happy with my dealings, both in service and with sales at Champion over the years. But this over sight and carelessness just doesn't sit right with me. In all honesty, I didn't call back and complain. I'd just as soon put it behind me, but I keep getting emails to evaluate my last visit. They won't let me forget! There was a time when craftsmen took pride in their work! I wonder where those days have gone!

Melissa Roadcap

When I first started using Champion about 2 1/2 years ago they were wonderful and I sent many friends their way. I took my car in for service 3 weeks ago and was called the next day and informed my timing chain needed to be replaced and it would cost almost $6000 along with new brakes and a couple other small issues. Needless to say, I did my homework and found there had been a warranty extension on my 2007 GMC Acadia and it was completely covered by GM. I am truly disappointed in Champion for a number of reasons. 1-they should have told me about this warranty extension considering they told us later that they had another the week before they fixed under the same extension. I shouldn't have had to do the research. 2-they have had my car 3 weeks this Thursday and we haven't heard a word from them til my husband went up there last week and they "just got the part in". REALLY? I am sure they are doing other cars ahead of mine since they get paid more for that than warranty work. They told my husband it would be less than a week and here it is going on a week tomorrow and haven't heard from them. Is it to much for an update every now and then? I have completely lost trust in them and neither my husband nor I will be returning with any of our cars in the future.