Tate Mason
The sales department was great, but the service department did a horrible job. The service representative, Tony, lied to me on several occasions about what the warranty would pay for and work that was supposed to be completed and was not. They had my vehicle for two months, replacing the engine and within one day I had to take it back and that’s when they informed me I needed a new transmission. Not sure why they didn’t catch that during the two months they had it, especially since they were supposed to flush the transmission. I even called to confirm that they were going to flush the transmission during the engine work and they said they would. When I picked it up, they said they had not flushed the transmission. he told me the warranty would not cover a certain part of the work which was gonna cost over $1000. I asked him if it would be worth calling The warranty company to confirm and he said no, I would just be wasting my time. I called the warranty company, and they immediately said they would cover the part and said that it would not make sense for them not to. I am not a hard man to please, but very unhappy with my experience at Champion.
Response from owner
November 24, 2024
Other reviews
Steve Dungan
I had a recall that needed addressed. Champion Chevrolet was able to get me scheduled within a few days. Samantha, who I dealt with, was very friendly and professional. They had my recall fixed within 30 mins. It was a very pleasant experience. Thanks Champion Chevrolet!!!
Lisa Shepherd
The parts and service department has always taken good care of me and my vehicle I would recommend them to anyone and will probably purchase my next vehicle there as well thank you for all the hard work that you guys put in
Steve Bowen
November 25, 2024: left car at Champion for catalytic converter replacement November 27, 2024: picked up car with new c. c. installed December 9, 2024: left car at Champion for them to determine why the new c. c. did not solve my car’s issue December 13, 2024: car blew up during a test drive which required towing back to Champion December 26, 2024: warranty company approved service records January 20, 2025: Champion finds the problem: a scored cylinder January 27, 2025: warranty company approves a new engine and turbo February 12, 2025: everything assembled, but in testing they determined that the old engine had damaged the catalytic converter February 17, 2025: new catalytic converter is installed February 22, 2025: Fred Tolsdorf, Champion owner, discounted my portion of the bill 50%. Thank you! Present: the car is running great! It took a long time, but all is well. Thank you.
S Hutch
Mamie was amazingly helpful and attentive. Mason put the nail in the coffin for a happy customer. Thank you. Highly recommended.