All reviews

Damon Hughes

Initial service was OK. Had to order the hood prop. It came in two days later. My 17-year-old takes the car back two days later when the part comes in. He comes home. Part wasn’t installed. Then find out there was left some type of service device sticking out of the diagnostic port. Apparently, this tool activates the exterior lights. Car parked overnight. Battery gets drained. Take several hours to get the battery enough charge to crank the vehicle. So not only did I order a part and they not install it like they said they would they send me home with some type of device that causes me even more trouble.

Chris Smith

I initially had a bad experience with some routine maintenance…. However after expressing my disappointment I was contacted within 48 hours and a respectable resolve was found….. I definitely have to give credit to Champion and their customer service…… 👍🏻

Greg Ludwigsen

I have mixed feelings about my service experience. After waiting a month for an open appointment, it was disappointing how long it took due to other priorities in the shop. My 4 labor hour quote repair took 4 days. When completed, I feel it was done properly. Also paperwork identified work performed on a different VIN # and year of car.

Denise Dzurenka

Lack of communication even with all the options they sent. Had my vehicle for 3 weeks. They said if I had questions to text the number they sent me. Texts went unanswered, voice mails left were never returned. And when wrong service writer would answer they would take a message and it would be a few more phone call before I heard back.

Melissa Franconia

I have always had a good experience getting my vehicle serviced here, although a chaotic atmosphere. Prices are very expensive, I’m not sure why it’s advertised as a $60 oil change, when in fact it’s closer to $80 with all the fees tacked on after the fact!? It’s an oil change, isn’t it per usual to dispose of the oil & add a filter with these things not being extra?

Patty Willhoite

Our sales representative was very courteous and knowledgeable. But we overpaid on my granddaughters, 2024 Enclave of 202.00 Dollars on march 22nd So I contacted matthew cooper of the finance Department on April 14th To see when they was going to send our check. He said he would take care of it. But he did not call back 2 more times he would not answer the phone a girl named Emily, she would take care of it. I'm pretty sure she is the one that answers the phone. So she took care of my problem, not matthew cooper

Grace Klain

Overall pretty good experience! Only thing I will say is the original salesperson said we qualified for a certain rate so we agreed on the pricing and everything and signed to lock in on that rate, when we went to financing they showed a whole different rate which was frustrating because we were already committed and it seemed deceptive to all the sudden change it without informing us. Wouldn’t have been a big deal if they would have been up front about it from the beginning. But I love my new car!

Connie Stamm

Kyle was friendly. Typical sales tatics used, present price, I reject, let me talk to my manager, present price, I reject. This went on and on for about 5-6 times. During test drive, I mentioned that I thought the truck jerked when downshifting. Kyle said it was a bump in the road . I said no that was not a bump in the road. They were suppose to clear out the low tire pressure message flashing light . They did not. Once the deal was made, it took close to an hour to get the truck from detail as I was told it was done 45 minutes earlier. I had made it very clear that I needed to be back in Crestview Hills northern Ky by 2 pm to pickup my wife from doctor appt. The truck did not get to me until 1:45 pm. So if I had it to do all over again, I would not. Then when I ask for previous owner contact info so so could reach out to them, I was told that would not happen. But then I found out that it was Law that a dealership had to provide that info when asked by the prospective buyer. I finally got it. So I am not real happy with my experience. Plus I got totally screwed on the trade in value of my truck. I think I have said enough.

david cheshire

Salesperson rushed thru very fast with my wife, showing her the features of her new Equinox. He was working on another couple-trying to sell a car, test drive, etc., while we were purchasing. She asked about the height settings of the tailgate-he told her it was fine, that he set it at 3/4. It almost hit our garage door when we opened it, while parked. Just serve one customer at a time, or stay focused on the actual $35,000 sale just made.

C J

I always use Champion for oil changes. My visits take about an hour, and the service is always good. This most recent visit, however, took a bit over two hours. After waiting so long, and after my car was ready, I learned the shop was understaffed that day. If you are understaffed and things are taking longer than usual, please say so up front.

Chris Perna

Work ran over into next day truck was not put at the front of the line in fact not ready until after lunch (oil change tire rotation) wire left hanging out after sub woofer installation makes you question whether the work was done correctly

bash488

I have an issue with the 2017 GMC Sierra Denali i just bought. I bought the truck because it is super clean and only has 44,000 miles. I had my first oil change after having put almost 5000 miles on the truck. In the 5000 miles i have had the truck I have had to add 5 quarts of oil. I told the service rep this when I was having the truck serviced. He blew me off as this was standard for these motors, 5.3 with AFM. I have drive GM products my entire life (66) and this is not typical of any vehicle reguardless of the mileage. I have now researched this and see that I am not the only one. I am only hoping that the extended warranty that came with the truck and that I purchased covers any problems this creates with the motor in the future. This cannot be good for the motor, but GM turns a blind eye to the problem hoping it goes away. I cannot believe a class action law suit got turned away by a judge saying burning a quart of oil oer 1000 miles is acceptable. Until GM steps up with a solution to this problem, I will most definitely be telling everyone to not buy a GM.

Buffy Puckett

Staff was courteous but service took awhile. My car was out of service for over a week and rental coverage ended after 7 days. Courtesy cars provided by the dealership would be an awesome relief for most people. I ended up having to drive my sons diesel truck back and forth to work which cost me about $30 a day.

Peter Merrill

Jay seems like a real straight shooter. Nice guy, and honest. Recommended that I just buy the part and install myself. Good thing, too as the service is a bit slow. However, you are the closest Chevy dealership to my house, so that means I'll be returning. Next time, I'll be a drop off customer, though. Oh--I had to call to make sure my part was there. The parts department never bothered to call.