Maddie Hobbs
Had an appointment for my 2019 Chevrolet Equinox on Monday 8/21 for a routine transmission flush (for warranty), spark plugs, and to look at a suspension issue. Drop car off as soon as they opened for my appointment. Tony was my advisor. Monday came and went didn’t hear anything, called Tuesday left messages and didn’t hear anything. Finally, on Wednesday got a call that they were just starting to work on it. Completed transmission flush and found issue with suspension (had to order parts for this issue so was planning to take it back on 8/28). Was able to pick up my car on Thursday 8/24. Husband drove it home, it was not shifting right. Took it to Cincinnati on Friday 8/25, started to shift worse. Called the shop immediately. Told them the issues and that we were planning on dropping it off on Monday and asked if they could look at transmission again. We were first told it could take 500 miles to “re-learn”, then told 800 miles, then when I spoke with the service manager said anywhere between 800-1000. Took car back in on 8/28 for suspension and to look at transmission. Again no communication, left several messages and never received calls back. Picked up the car was still having shifting issues told again to give it 1000 miles. Drove to Cincinnati and back 2 times, went to Nashville and back, drove to Cincinnati and back 2 times this week, well over 1000 miles. Called today 9/8 to let them know it was still not shifting right. They said they would look at it but couldn’t get back in until Thursday 9/14, that is unacceptable. Took the car in for routine maintenance, and it is not driving correctly. Have had horrible customer service.
Response from owner
September 10, 2023
Other reviews
William Ginn
Fantastic Customer Service and an all around great staff! Fred made me a great deal on a brand new Chevy Traverse, Melissa made it easy in the finance office and David made sure my wife new everything about her traverse. I know why Nobody Beats A Champion and now I know that buying a vehicle can be a enjoyable experience.
Jennifer Coons
Our experience with Allen was awesome! He was professional, kind, and walked us through everything step by step. He also made the process very easy and we didn’t have to spend hours and hours at the car lot and we are so thankful for that! Thank you Allen. We appreciate you so much.
Joe
ALLEN ALLEN ALLEN — this guy was awesome. He was patient as I asked to see just about every truck on the lot. He was knowledgeable of the the various trims and packages. I was particularly interested in towing capacity and he was kind enough to show me where it was listed on the truck. Solid guy I will definitely be working with for any future needs. Champion Chev — give this guy a raise!
Ryan Davenport
Showed up today to buy a Land Rover LR4. I originally agreed on a price of $19500 with the dealer. When I got there, the new price was $21000. This was after a 4 hour drive there. On top of the lie about pricing, the vehicle was making an odd noise from the engine and needed two front lower control arms. Super disappointed that Champion felt this was acceptable; but glad that we didn't agree on price and I didn't leave with a bad car. Hopefully they send this one to auction as I could never sell this to anyone like they did us with my morals.