Carrianne Armstrong

This has been my third oil change with this dealership. I prefer the dealerships for the service for my car because of their multipoint inspections they offer. Every time I have come in I have had an appointment but have spend no less then 2 hours for an oil change. I had scheduled a tire rotation for my first service with this dealership. Every service they have attempted to sell me air filters. I replace these my self and had installed new ones before the service. The second service I did not want a tire rotation I had only scheduled a oil change but they did it regardless and charged me for it and did not offer to take it off as it was not a service I had asked for. I paid it. As soon as I got on the interstate after leaving I turned right back around to return because of a vibration I had in my steering wheel that was not there previous. They did not offer to rotate my tires back. I believe that if you were going to rotate the tires, you should offer a balance with it. I stopped getting a tire rotation at this dealer because I had purchased road hazard on my tires Which includes lifetime repair, rotation, and balance. Along with this, they recommended new tires. I had just purchased my tires in February. The link they sent me with the recommendations for the service stated that my tires were at 4/32nds and 6/32nds. I work at a shop myself, so I got my tread depth gauge and checked them myself. They were all at 9/32nds wearing evenly across the tread. After returning to the dealership and the service writer and a mechanic taking a test drive. They stated that “the car seemed perfectly fine”. I asked them to put it in the notes on my file.i then proceeded to get my tires balanced. now with my third service, I just had yesterday. I spent 2 1/2 hours there for an oil change. I confirmed when making the appointment that I did not want a tire rotation. I also confirmed before signing the form on the tablet, prior to the service, that I only wanted an oil change. The service writer proceeded to ask me after two hours if I wanted the tire rotation. I told her no. She told me they would have to pull my car back in and rotate them back. They gave me a discount but that was about it. I’ve had some negative experiences with other dealerships but nothing as consistent as this dealership. I will not be returning to get service by this location again.

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