All reviews

Mark Smith

They are so nice. Was traveling down 71 and had a vibration in front tires. Stopped in and they balance my tires just before closing. They understand what service and going above and beyond means.

Holly Henry

5 stars from beginning to end! This was one of the most pleasant, non-pressured experiences we've ever had at a car dealership. We were always greeted with a smile and everyone we met was polite and professional. Casey, Ed and Kaetlyn made the purchase of our vehicle (and trade) a smooth and stress free transaction. We will definitely recommend you to our friends & family!

Richard Baker Jr.

1st negative experience here after several good ones. Going on vacation and took my Tahoe in to rotate tires and check brakes. Was told rear brakes were thin but fine for the trip. A thousand mile trip later I’m metal on metal in the rear and the grinding is horrible. Did not want to be looking for a brake job while on vacation. Jay and the guys have usually been good to me. Very disappointed this time and I called him to let him know. I will continue to do business there based on my past experience but I won’t if this continues. Rick Baker

Gene Hill

Worst experience ever. Brought my 2015 Cruze in Thursday at 9am with what I believed to be a water pump issue, went home and waited until 5pm with no return phone call of what was wrong with the vehicle. I called at this time and was told the water pump had to be replaced and would be 3-5 days. I then asked about a loaner vehicle since The Cruze was still under warranty. They replied that the warranty would not cover a loaner. I then, after minutes of searching found my warranty papers and called back ( by this time it was 530pm) , speaking with another individual they told me that a loaner vehicle would be covered under warranty, however they had no loaners on lot. I would have to wait until the morning where they would contact me. Friday morning I received no phone call, I then called at 9am. The individual stated they had been busy and no loaner cars were yet available, he then said he would call enterprise and set me up an appointment, and that I should receive a phone call from Enterprise. I then waited until 1pm, having still not received a phone call, I called Enterprise. They stated that they had me on file and a vehicle in stock, but champion Chevrolet had not faxed the paperwork for payment. I was told they would get ahold of champion Chevrolet to see what was going on. After waiting several more hours of not hearing anything, I called back at 4pm , they then stated they tried calling champion but did not get an answer. This is now where I'm at currently... Still waiting on a rental car while my wife and kids are stuck at the house with no vehicle. I will never be taking another vehicle back to champions. A good dealership would have called after they found that the water pump was on back order and would have had loaner car set up and ready for pick up. By far the worst customer service experience and this ordeal is not over yet. I may get a loaner car by day 3... Only time will tell.

John Ruby

Vickie Ireland was terrific! She was extremely knowledgeable about all of the different rebates and the vehicles that I was interested in buying. It was the best car buying experience that I have ever had!

Chuck Barr

Champion Chevrolet did an excellent job servicing my vehicle. They went above and beyond of what they needed to do in order to insure my vehicle was operating correctly. Both the technician Greg and the service manager Karen were very helpful and had 10/10 excellent customer service. I've recently switched to Champion dealership because it was closer to me and because of those two I will be coming back.

Linda Wolverton

I called about a vehicle on their website and the sales person told me they would check to see if it was still available and call me back. He didn't. I called twice and spoke with the same person who kept telling me he was still checking on the vehicle and would call me back in 10 minutes . Almost 2 hours later I called again to find out it had been sold. Definitely need to work in customer service skills.

Jamie Wells

It seems every time I have my truck serviced at Champion something is always left out or forgotten, or just plain missed. This is the 4th time I have taken my truck to Champion for something (3 services 1 repair). The first two times I had the truck in for service the tires weren't rotated even though I had requested it, and the service adviser recommended it. When I brought the truck in to have some body damage repaired the tires did get rotated per the service department, but the repair shop was not able to wash the truck, they did promise the vehicle would be cleaned the next time I brought it in for service. Which brings us to my most recent service visit, I brought the truck in for an oil change and specifically reminded the service adviser about the car wash I was promised by the body shop, they indicated to me they were adding it to the notes. When I picked my vehicle up it had not been cleaned, the driver seat was all the way forward for some reason, and the paper floor mat was still in the floor. Because of all the reasons listed above I will no longer be using the Champion Chevrolet service department for any more of my vehicles maintenance needs. I bought this truck at Champion specifically because the service department is convenient for me as I live in LaGrange, but now I am even questioning my purchase decision. Update - I have been in contact with the dealership and they have expressed great interest in resolving the issues I have experienced. I will continue to update my review as this progresses. Update 2 - I worked directly with the service manager and she was very apologetic of the situation. I dropped my truck off yesterday with her and she had it detailed. They did an excellent job.

Clint

Dented my vehicle while having work done. They parked snug between 2 white trucks and wondered where the white crusted paint dent came from. To there credit they did fix. Treated like a bother when I schedule appointments. Probably because I have GM extended warranty.

Sarah Waits

We purchased a 2015 Silverado 1500 from Todd a couple of months ago and couldn’t be happier with our decision! We were offered a more than fair number on our trade in, which ultimately made the whole process very smooth. During the test drive we noticed the brakes may need replaced or at least double checked prior to us purchasing and Champion made sure to check out the truck first thing and was quick to order parts to replace the brakes and rotors at no charge to us. All in all, a hassle free experience and would definitely recommend to friends and family searching for a reliable and trustworthy dealership to purchase their next vehicle from!

Totally Not 2D

My grandfather and I have brought many vehicles here over the past few years, and we couldn't be more satisfied. Service is quick and friendly, the owners even know us by name. Just now, after a call in, I brought my vehicle there and it is currently being serviced. I expect to bring many more in the future.

mac man

Highly recommend Matt Cooper. Made the whole process simple and easy. Asl long as he is there we will always be back! Update... after checking my credit report I noticed they ran my credit thru 6 different lenders after requesting and stating I already had financing and asked that they do not run my credit. Beware. Will not go back.

Randi Bryant

I went into Champion for a new vehicle and two weeks later I was driving away in exactly what I want. Matthew Cooper was awesome throughout the entire process. He worked with me to get my payment to a price I was comfortable with and kept in touch until the deal was finalized. The whole staff was great. I absolutely loved this place.

Kim Allen

I was happy with my buying experience, as normal everyone is happy to sell you a vehicle. It's what happens after that is the problem. We ended up trading in the new vehicle we purchased from Champion we just wanted something different. We had purchased the extended warranty and since we sold the vehicle only 1 year after purchase we should receive a refund of about $1700 for this extended warranty. It has now been a month and Melissa in Finance has yet to let me know if the check has been mailed. I have contacted her multiple times and I do not receive a response. I have received a refund for extended warranty previously from Town and Country Ford (I should know by now I like new cars and shouldn't purchase extended warranties) so I know this shouldn't be a difficult process. With them I walked in showed them that I sold the vehicle, they said just a minute, and withing 5 minutes I walked out with a refund. So I'm not sure why Champion is taking so long to provide me with my check. They have all the paperwork, they claim everything has been processed, but yet no one has provided me with the funds.

Q SueS

Car started breaking down on freeway in middle of nowhere. Pulled off freeway to nearest Chevy dealer. Spent night in hotel and they got me in first thing in am...with my 2dogs! We stayed outside while they did the work. Very helpful, friendly and fast. Nice area to stop and stay.

Leila C

I was broken down with my 7 year old daughter 1,000 miles from home and they treated me like family! Karen Hawkins (service manager) and Tony Plappert (service advisor) were not only quick and thoughtful but made sure my car was ready to make the rest of my trip home!!! Thank you Champion Chevrolet!

Andrew N

Just bought a Buick Encore from Vicki , my 2nd car purchased from her , she is absolutely wonderful to work with . I have sent her two of my friends in the past and they have both left satisfied . You won’t find a more honest salesperson that will go the extra mile to make a deal work for your budget and needs for a country mile . She is the best at what she does hands down go see her for your next car

Stacy Ferrell

Took our vehicle here to have it worked on due to my husband having a wreck. They fixed the truck but while having our truck they backed into in their shop and done more damage that they fixed, but while our vechile was in their shop they also done damage to our passenger side front door handle and refused to fix it. We were told there was no way it happened while in their care, the thing is it wasn't broke before the truck was taken there to be fixed.

Bonnie Weeks

We brought a 2016 high country. It was delivered to us in NC in the beginning of Feb 2018. The windshield was damaged. We have been calling on a weekly basis to try to get this handled. Still 2 months later and weekly phone calls speaking with the sales manager. We still have a 50,000$ truck with a damaged windshield. The service was great trying to purchase the truck. However, they have poorly represented this company handling the windshield situation. I will never purchase from them again.

Kipp

The manager Stephanie was super friendly and helpful. Our sales rep Jimmy was awesome. Very low pressure, super friendly and knowledgeable. We came all the way from Indiana to see the car and ended up buying it. In fact if we ever need a car again in the future we will definitely go back.

Channing Flaherty

My husband and I bought a car from Champion Chevrolet yesterday. We worked with Fred, Vickie, and Melissa. Every person we met with throughout the process was extremely attentive, personable, and courteous. We were never pressured to buy a certain vehicle type or pushed into a certain price range. We led the entire process and the staff at Champion worked hard to make sure that we were completely satisfied throughout. In fact, they even went so far as to bring a demo to our house to make sure that the vehicle would fit in our garage. I wish all companies had the same level of service. I would definitely buy a car from Champion again!

Sarah Wagers

Just bought a GMC Terrain and the experience from buying at Champion Chevrolet was Amazing! No stress and Todd Waits makes you feel just like family! These people also don't try to screw you over for a sale, they want buyers like me to keep coming back! I have bought several vehicals before and this dealership is by far the greatest experience I've ever had! So don't hesitate, go in there and get what best fits you!

Quick Shot Transportation

I do not purchase Chevrolets, but if you do that, I would suggest this store. The people here are legitimately nice. Let me explain. I am a car transporter. They are not making a single penny from me. If I am shipping a car from their store, that means that they have already been paid for the vehicle. For that reason, most dealerships do not care what happens from there, because, well they have already have the money. They stayed 10 minutes late after close so that I could pick up a car from them that was shipping to another dealership, not even one of their retail customers. They could have, as most do and have done in the past, said, "Too late, come back tomorrow." This means I have to either A) stay over night and lose time on the road or B) cancel the job and lose the money. People legitimately being nice for no reason or personal gain. Sad that it seems so unusual......

Ozzie Bradley

This was the first time dealing with this dealer and the first time I left with a positive feeling of dealers. Normally I would rather take a beating than dealing with salespersons and sales managers, but after meeting with salesman Bill Morrison I was immediately at ease. Bill, at no time put any pressure on me to purchase the vehicle. I did buy the certified pre-owned vehicle and when in need of another one I will call Bill.

Bill McMahan

Fred was able to find the Yukon XL we were looking for. Their no-haggle pricing was great, we even got a good deal on our trade-in. All employees were very nice and professional. We will be back for our next vehicle and highly recommend Champion GMC. Thanks - Bill M.

Linda Burns

We have traded 3 times with Dennis Moore. He is the friendliest person We have ever worked with. Would recommend Champion Chevrolet Buick GMC sales and service to everyone. They are the best!!

Jason Poiles

Incredibly professional staff that is very in tune with the customer experience. Everything was very easy and ended on the same terms we discussed throughout the process. Bill and Fred went out of their way to answer my questions and make sure we got exactly what we wanted. The delivery of the vehicle was great, as they walked me through the technology setup and use of the various features of our truck. Would strongly recommend! JP

Ashley

AMAZING experience buying our car there. We had a not so great experience at a different dealer. No stress atmosphere and great people! Vicki Ireland was so amazing! The finance lady was great also (I cant remember her name~I am sorry!) either way THANK YOU for the DUCK, my son still has not let it go!. Again, Great team and wonderful experience.! Thank you!!!!!!!

Chris Heller

I just bought my fifth vehicle from Champion Chevrolet, a 2017 Impala. I enjoy the fact that Fred and his team allow me the flexibility to shop in the way that I am most comfortable. There is no pressure to make a decision, and the process is streamlined in a way where I was able to communicate the criteria that I was looking for in a vehicle via email. Upon acquisition of the vehicle I was seeking, I received an email notification and we set up a time for me to come in to pick up the keys.

Jordan Vied

I recently bought a 2014 Ram 1500 from Bill Morrison at Champion after talking to him while my wife's car was being serviced. Bill worked very well and made the process very smooth. Most of the work was done over the phone and I didn't have to spend all day at the dealership waiting around. My wife and I will be repeat customers.

Cynthia Taylor

I recently purchased my 2nd vehicle from Champion. They seem to have the most unique vehicles. The first experience was great and the 2nd even better. Issues arose on the 1st purchase and everything was taken care of immediately and to my satisfaction. When I call, Sherry is also so pleasant. My sales person Todd W. has a great attitude. Bill G. went out of his way to answer all of my 1,000 questions. Finance was an easy process. Everyone in service has taken exceptional care of me. I always feel welcome when I walk in the door whereas other dealers I can walk in and never get acknowledged. I would recommend the drive to Champion.

Rosie Sanders

We had a terrible experience at this dealership. We took our truck in for break repairs and paid $3,100 only to find out on the way home that the job wasn't complete. They then wanted additional money for parts to finish the job. I complied. I went to pick the truck up again, and realized that the job was still not done and they wanted additional money. What frustrates me the most, is that it's obvious that their mechanic doesn't check his work. I knew it wasn't fixed before leaving the parking lot. We ended up leaving after 3,100 and the truck wasn't repaired as promised. I will discourage everyone I know from going here.

Amanda Woodcock

Just purchased a 2015 Equinox from Bill Morrison at Champion and could not be happier! At 23, and this being my first big purchase, we started at Champion and decided to check out a few other local dealerships to see what was out there. We ended up back at Champion when we realized none of the other dealerships could compete. Bill worked with me in order to get the best vehicle for my budget, and never pressured me into something I couldn't afford or didn't want. In the off chance Bill was unavailable the rest of the staff at Champion was available and happy to help, and answer any questions I had ( and trust me I had A LOT of questions!) Vickie Sat with me for at least 45 minutes in order to set up On Star, and to show me how to use all of the new extras. I definitely recommend Champion, and will be back in a few years for another purchase!

Andy Salewski

Purchased a 07 Yukon XL. Jimmy weights. Was great to work with, very promp reply on all questions etc. Drove down from WI to pick up this vehicle. Was everything he said it was. Great vibe from this dealership seem to be good honest family owned hometown guys. Thank you for a great experiance.

Bonita Burke

Purchased 2016 Buick Enclave with a little over 10,000 miles on it from Champion in LaGrange KY. Thought using a small dealer would provide good personal service. It is about 60 miles round trip to this dealer. I had to make 3 trips to have a couple of issues handled. This car should have had these issues settled before it was offered to any customer. As stated I made 3 trips, spent 3 separate "several" hour waiting periods for minor repairs and one issue I mentioned on each visit has still not been taken care of. I only know this because Onstar reports when something is wrong. Pretty dissatisfied and frustrated with the service at this dealership. I am updating this review. I was contacted by the dealership. They came to get my car and left a loaner for me. The issues were resolved. I was told they would ship new floor mats . I have not gotten them as yet but am hopeful they will be coming. I believe they worked hard to take care of my concerns.

Rando_765

I bought a 2017 Colorado out of state over the phone through Fred Tolsdorf. They had a much better price than my local dealership was offering. We were able to work out a deal over the phone and they delivered the truck to my door. I couldn't have asked for a better experience. I highly recommend. I will definitely make my next purchase here when that time comes...

Angie Stoney

Our Sales person Dennis and Finance Manager Melissa really made this the best Car buying experience ever. We found the car we wanted and even with a few credit challenges they were able to accommodate our situation. We visited 2 larger dealerships thinking because of the volume of customers, they would be able to help us and have the vehicle we were looking for. Not only did they waste our time with games.......they didn't have the car we wanted to own. Our family would like to thank the great folks at Champion. Thanks you, J.M.

Joseph Roberts

From the first call to Vickie Ireland at Champion Chevrolet until we drove off the lot with our new Silverado the ordering, purchase and delivery couldn't have been smoother. The was never any pressure to buy anything we weren't completely satisfied with. I have always found my financing but at Champion they found a much better rate than I could, saving me money. I feel like my truck will give me years of dependable service but will definitely go back when I need a vehicle. One return visit for the paint and interior protection and that went great. Vickie did a very good job explaining everything about my truck.

David Bridges

Recently I purchased a 2005 Cadillac at Champion. I was told that a complete check up was done on the car. But there was a problem.... an oil leak. Champion took care of the problem and the car is great. They did more than any dealership I've ever dealt with before. I will continue to deal with Champion and recommend them to my friends.

Tony Kutz

Champion keeps sending me emails for a review. I'd like to give them a glowing response, but I just can't. First, I admit, they went out of their way to assist me. I believe it was Jason. He acquired the tools to align my 2016 C7 Z51 to Chevy's track specs. Thank you! I did a ton of research and came up with specs that will work, within parameters of Chevy's recommendations. I wrote these down and provided at time of service. They started the job, did what wasn't asked and had to replace what they removed to restart the job. okay. Took some extra time, no big deal. Received the print out on before and after, after specs not even close to what I asked for! Okay, I'll live with that and see how things go. But, what I can't live with. And the reason for my two star review. This service was performed on a Monday, 4 wheel alignment. The following Sunday, I was finishing the prep for an upcoming event. I had the front wheels offend was shocked at the condition of my tie rods! The tie rods have a place molded for a wrench. Using a wrench to adjust the tie rods would cause minimal damage to the tie rod. However, My tie rods have significant, visible damage. It looks as if the tech choose to use, what appears to have been, channel locks to adjust the tie rods. The paint and the metal on both tie rods are all chewed up from the teeth of the tool he chose to use. My tie rods look like crap, will rust and look worse and it will be difficult for the next tech to adjust without rounding off the hex molded metal, designed for a wrench. This is simply careless and shoddy workmanship! This may fly on Grandma's Buick, or Uncle Dan's Silverado. But not on a Corvette! I now have to look at replacing my tie rod ends! I take pride in my car. It's taken me a lifetime to be able to own a Corvette. I replaced a wheel, because I curbed it. I really don't want mangled parts on my car! I've been very happy with my dealings, both in service and with sales at Champion over the years. But this over sight and carelessness just doesn't sit right with me. In all honesty, I didn't call back and complain. I'd just as soon put it behind me, but I keep getting emails to evaluate my last visit. They won't let me forget! There was a time when craftsmen took pride in their work! I wonder where those days have gone!

T McQuade

Champion's service department is the best. I've been dealing with Tony, Judy and Jay for years and would recommend them to anyone. I've purchased several GM vehicles from them in the past, and the Sales and Service departments have always come through when I've needed them. Way to go Champion ! You've earned an "Extremely Satisfied" from me !

Lisa Laws

We recently purchased a new Tahoe from Champion and had a wonderful experience. The salesman was informative and helpful as we had two trade -ins included with the deal. The finance director was wonderful as she answered all of our questions. And, we were given a thorough review of all the new car features. We have been and will continue to be repeat customers.

Ryan Davenport

Showed up today to buy a Land Rover LR4. I originally agreed on a price of $19500 with the dealer. When I got there, the new price was $21000. This was after a 4 hour drive there. On top of the lie about pricing, the vehicle was making an odd noise from the engine and needed two front lower control arms. Super disappointed that Champion felt this was acceptable; but glad that we didn't agree on price and I didn't leave with a bad car. Hopefully they send this one to auction as I could never sell this to anyone like they did us with my morals.

Duane P

Mr. Waits came in on his day off, his birthday, to meet me. I live 60 miles away and it was the only time I could make it out. I found this to be going over and beyond any expectations of a salesman just to satisfy a potential customer. We came to a deal very quickly, he was very knowledgeable of the vehicle I was looking at and expidited all paper work as quickly as possible. This wasn't a pushy sales team by any means. Everyone made me feel like one of their own town friends. It's a top notch place with a small town feeling environment. If you want a great deal with no hassle I suggest champion dealership for that reason. Thanks again to Todd Waits!

Samantha Nale

Recently visited to look at purchasing a vehicle. After running my credit through OVER 8 financing companies they advised us that the best interest rate they could offer was over 10%?! Needless to say we didn't purchase a vehicle through them. Bought a vehicle 2 days later and the interest rate was not even half of what they tried to get us to purchase at and it was basically for the same vehicle. Never again will we try and purchase a vehicle from them! Very happy with the dealership we purchase our vehicle through!

Lizz Neuteufel

Best Customer Service I have ever had at a dealership. I came by for an estimate at the Body Shop on a scratch and Tim buffed it out in 5 minutes and wouldn't let me pay or tip him. Excellent employees.

Werner Neuteufel

Best body shop in town, with the lowest price. Tim, the manager, is a highly qualified individual, and under his supervision the shop turns out perfect and timely repairs of all kinds of damages. You won't find another shop that is better in under-promising and over-delivering. What a friendly, reliable and detail oriented crew. Bravo, Tim!

William Ginn

Fantastic Customer Service and an all around great staff! Fred made me a great deal on a brand new Chevy Traverse, Melissa made it easy in the finance office and David made sure my wife new everything about her traverse. I know why Nobody Beats A Champion and now I know that buying a vehicle can be a enjoyable experience.

Melissa Roadcap

When I first started using Champion about 2 1/2 years ago they were wonderful and I sent many friends their way. I took my car in for service 3 weeks ago and was called the next day and informed my timing chain needed to be replaced and it would cost almost $6000 along with new brakes and a couple other small issues. Needless to say, I did my homework and found there had been a warranty extension on my 2007 GMC Acadia and it was completely covered by GM. I am truly disappointed in Champion for a number of reasons. 1-they should have told me about this warranty extension considering they told us later that they had another the week before they fixed under the same extension. I shouldn't have had to do the research. 2-they have had my car 3 weeks this Thursday and we haven't heard a word from them til my husband went up there last week and they "just got the part in". REALLY? I am sure they are doing other cars ahead of mine since they get paid more for that than warranty work. They told my husband it would be less than a week and here it is going on a week tomorrow and haven't heard from them. Is it to much for an update every now and then? I have completely lost trust in them and neither my husband nor I will be returning with any of our cars in the future.