Bonita Burke
Purchased 2016 Buick Enclave with a little over 10,000 miles on it from Champion in LaGrange KY. Thought using a small dealer would provide good personal service. It is about 60 miles round trip to this dealer. I had to make 3 trips to have a couple of issues handled. This car should have had these issues settled before it was offered to any customer. As stated I made 3 trips, spent 3 separate "several" hour waiting periods for minor repairs and one issue I mentioned on each visit has still not been taken care of. I only know this because Onstar reports when something is wrong. Pretty dissatisfied and frustrated with the service at this dealership. I am updating this review. I was contacted by the dealership. They came to get my car and left a loaner for me. The issues were resolved. I was told they would ship new floor mats . I have not gotten them as yet but am hopeful they will be coming. I believe they worked hard to take care of my concerns.
Response from owner
February 8, 2017
Other reviews
PJ Scott
Vickie Ireland is very knowledgeable and professional. She is also very patient.
Jill C
I’ve purchased my last three vehicles from champion…This is the first time I’ve worked with the body shop. I hit a deer in my basically brand new pick up. They worked seamlessly with the insurance company and repaired the car to the point you can’t even tell anything ever happened. They did a great job and were easy to work with.
Michael Brown
Fred and his team are great to work with. I have purchased two vehicles from Champion and had a terrific experience each time. The Service Dept is fantastic as well.
edgar Goodlett
my salesman was Tim Churchill. very easy to deal with, not pushy and helped me into my new ride. highly recommend him if looking for a vehicle