Kasmira

Took my 2021 chevy with 40,000 miles in because check engine light came on with code for turbo charger. I made an appointment for Wednesday and they said it would take 6 or 7 days to confirm diagnosis, order parts, and put them in. It ended up taking them a week to even assign a tech to it. Meanwhile im calling every day and the people answering phones seemed very annoyed with me and never knew anything about my car. My service person was tony. He never seemed to be available when i called but he also never offered up information on his own. I always had to leave messages for him and then he would maybe send me a text message back the next day. It ended up taking one week for a tech to even be assigned and then the parts took a week to arrive. I didn't get my car back for two weeks. The repair work was under warranty but i still had to pay over 200$ in ubers to get to work and back during those two weeks. Its extra frustrating because if they had just looked at my car during the scheduled appointment i made, then the parts would have been there in the first week like they had originally told me on the phone when i made the appointment. I understand delays in getting parts or just being busy but this was so inconvenient. I went to this chevy dealership because the others in the area seemed to have an even worse service department. Makes me want to never buy a chevy again because none of the dealerships are friendly unless you are buying and I've had multiple problems covered under warranty with this car that is less than 5 years old.

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