Joseph Brown
I generally avoid the dealership for all vehicle maintenance. I had an outstanding recall to get taken care of. Appointment was on time and quick. Service manager Jay was great and helpful.
Response from owner
September 6, 2025
Other reviews
michael iman
Since buying my new truck in 2022, I’ve been using Champion for all my service needs. Jay has always been a pleasure to work with and work is done in a timely manner
Kim Allen
I was happy with my buying experience, as normal everyone is happy to sell you a vehicle. It's what happens after that is the problem. We ended up trading in the new vehicle we purchased from Champion we just wanted something different. We had purchased the extended warranty and since we sold the vehicle only 1 year after purchase we should receive a refund of about $1700 for this extended warranty. It has now been a month and Melissa in Finance has yet to let me know if the check has been mailed. I have contacted her multiple times and I do not receive a response. I have received a refund for extended warranty previously from Town and Country Ford (I should know by now I like new cars and shouldn't purchase extended warranties) so I know this shouldn't be a difficult process. With them I walked in showed them that I sold the vehicle, they said just a minute, and withing 5 minutes I walked out with a refund. So I'm not sure why Champion is taking so long to provide me with my check. They have all the paperwork, they claim everything has been processed, but yet no one has provided me with the funds.
Tracy Hollingsworth
Big thanks to the auto shop for making my 2024 Trax brand new again! They went above and beyond with a wash, inside detailed and even took care of a recall on my car. On top of all that, they met their timeframe of one week to get it done! The parts took FOREVER but not their fault! Also, great communication throughout! This is the 2nd time they have fixed a car for me! Honestly, I hope next time is to buy another car instead of getting one repaired from an accident!
Sheena Weatherly
After calling several times with no return calls and employees who only want to argue with you I can not recommend this dealership. The manager feels it is good practice to laugh at customers and talk over them. I have a recall on my truck that is very serious to where I almost crashed. It’s very disheartening that people find this funny. I will not be going to this dealership ever again. Hopefully the owner reads this and cares more than the manager. It’s unfortunate for them as I needed to upgrade my truck to an SUV but felt I couldn’t trade in my truck until this issue was resolved as I didn’t want anyone else to have to endure this problem. I will be purchasing my new vehicle elsewhere.