Mark Patterson
AWESOME NEW TRUCK! I have purchased many cars in my 50 years but it’s rare to feel that a team of people really care about your happiness and your time. But the team at Champion really does care and made this purchase easy and comfortable. They were able to take my query on Facebook and link me to a great sales person who was able to work around my time constraints. Matt Cooper, our sales agent, really cared and took time to make sure we had a great experience. The finance guy, Mr. McNair, made sure we knew all options and took time to get things done right and fast. Love my new Truck and new friends at Champion, and I will be back.
Response from owner
July 1, 2022
Other reviews
Suzanne Wyder
Our Sales Associate Vickie Ireland was Recommended to us by a friend, and she is AMAZING! She made our Car Buying Experience Very Easy and Stress Free. I would Definitely Recommend Vickie to Everyone who needs to purchase a car! She is the BEST!
Michael Ivory Jr
I had a great experience checking out inventory with Quentin. They were professional, knowledgeable, and took the time to answer all my questions. I would definitely recommend him to anyone looking for a car!
Shelley Henson
Chris Henson and the entire team at Champion take all the stress out of buying a car. They gave me a good deal on my trade and went over all the details thoroughly. This is the 3rd car I've bought with them and will definitely be back again.
Gene Hill
Worst experience ever. Brought my 2015 Cruze in Thursday at 9am with what I believed to be a water pump issue, went home and waited until 5pm with no return phone call of what was wrong with the vehicle. I called at this time and was told the water pump had to be replaced and would be 3-5 days. I then asked about a loaner vehicle since The Cruze was still under warranty. They replied that the warranty would not cover a loaner. I then, after minutes of searching found my warranty papers and called back ( by this time it was 530pm) , speaking with another individual they told me that a loaner vehicle would be covered under warranty, however they had no loaners on lot. I would have to wait until the morning where they would contact me. Friday morning I received no phone call, I then called at 9am. The individual stated they had been busy and no loaner cars were yet available, he then said he would call enterprise and set me up an appointment, and that I should receive a phone call from Enterprise. I then waited until 1pm, having still not received a phone call, I called Enterprise. They stated that they had me on file and a vehicle in stock, but champion Chevrolet had not faxed the paperwork for payment. I was told they would get ahold of champion Chevrolet to see what was going on. After waiting several more hours of not hearing anything, I called back at 4pm , they then stated they tried calling champion but did not get an answer. This is now where I'm at currently... Still waiting on a rental car while my wife and kids are stuck at the house with no vehicle. I will never be taking another vehicle back to champions. A good dealership would have called after they found that the water pump was on back order and would have had loaner car set up and ready for pick up. By far the worst customer service experience and this ordeal is not over yet. I may get a loaner car by day 3... Only time will tell.