Debbie

Jesse Chappell

(Update) found the power steering issue. When power steering line was replaced by champion. They cross threaded the fitting on the line that goes into the back of the power steering pump. $800 later and i can finally drive my truck without leaking fluid everywhere. This place really earned the name stealership. Seems to be a ongoing issue with this dealership. Seen several reviews for the same problem. Bought a used truck. Hadn't been through service yet. The Saturday I purchased the truck I was promised it would be delivered later that day. Few hours later I was called and told the only issue with the truck was a power steering line and the part wouldn't be in till the following Monday and the truck would be delivered then. When Monday came around I was contacted and told that the part for the airbag issue needed to be ordered. Was never told there was an airbag issue beforehand. Was only told the power steering line was the only issue. The next day (tuesday) I was told it would be 3-5 days before the airbag part would come in. Friday the part supposedly came in. I was contacted and told that the truck would be delivered later that day. Heard nothing else till the next day. Thats when I was told that the airbag part was incorrect. And the right one couldn't be ordered till Monday. Monday came around and I was told the part was discontinued and the airbag issue could not be fixed and I needed to come pick up the truck instead of it being delivered like I was promised. After taking possession of the truck there was an airbag light on. I expected that. I made it on to the highway and drove 5 or so minutes when I got a service tpms system message come up. After only sitting in my driveway overnight there was a puddle underneath it. Took it into the shop the very next day. Found out there is not a single tpms sensor in any of the wheels. Not sure how they got the light to stay off for that long. Especially seeing as tpms is not something you are supposed to be able to turn off. Also found that the power steering pump is severely leaking. To the point where I only had the truck a day and a half and had to completely refill the power steering reservoir. Also found several more leaks. The transmission cooler lines, oil pan gasket, and the power steering rack and pinion. Took several days to get the initial inspection sheet from the dealership. My mind is completely boggled by how much was attempted to be hidden from me. I have owned the truck a week now. So far I've had to refill the power steering reservoir 5 times. Also the part I was told for the airbag that was "discontinued" was ordered and installed by a different dealership in less time than champion had my truck. This is shamefull. There really needs to be more transparency when it comes to purchasing from champion. Make sure if you buy from them you get an inspection done or at the very least get the inspection sheet from them. Champion is liars and they will straight ignore you if you have issues.

David Seavey

It was great service. Before I left Tampa, Florida I couldn't get an oil change because of the lack of filters for my truck. No problem here and they worked my truck in in 1 day instead of week long waiting list in Florida. I needed this done so I could continue my trip to Nebraska. Very professional people.

Tony Savage

Jay, the service representative was the most accommodating rep I’ve ever dealt with at a dealership. I bought my equinox from an out of state GM dealership other than champion and was not happy that that dealership never notified me of recalls on my equinox so consequently I’ve had to be burdened with the expense of two fixes of recalls that had expired shortly before the problems surfaced. My complaints to GM about this have gone unanswered but my experience with Champion was satisfactory.

Christopher Jayes

Fixed what was wrong with my car. It was a little tricky but they diagnosed the problem and got me back on the road